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Dear customer,

Every device has its life cycle... cars, computers, mobile phones... and our Trackers too.

We would like to inform you that once a device reaches its end-of-life, Ruptela will not be handling its repairs and bug fixes.
We appreciate your understanding and we would like to reassure that general support (documentation related) and critical bugs, will be treated like before.

 

For end-of-sales devices:

  • No more ordered FW features.
  • Warranty repairs.
  • Bug fixes.
  • Full support.

 

For end-of-support devices:

  • No HW repairs.
  • No FW bug fixes, only critical bugs.
  • Only general support (reference to documentation).

 

End-of-sales – the date when the last device batch was sold and no more features are developed.

End-of-support – the date at which the device reached its end-of-life and only general support and critical bug fixes are provided.


A list of devices that have reached their end-of-life and their replacements can be found below:

DeviceEnd-of-salesEnd-of-supportReplacement
FM-Tco32016.06.302018.06.30

FM-Tco4 HCV

FM-Tco4 LCV

FM-Pro32016.06.302018.06.30FM-Pro4
FM-Eco32016.06.302018.06.30

FM-Eco4

FM-Eco4 light

FM-Eco4 S

Trailer Tracker2016.06.302018.06.30
FM-Tco4 HCV BT2018.01.012018.06.01
FM-Tco4 LCV BT2018.01.012018.06.01
FM-Pro4 BT2018.01.012018.06.01


Documentation for end-of-life devices can be found here:

FM3

FM4 BT


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